January 30, 2007
Cinnamon raisin pizza bagel and other adventures in customer service
After Shabbos, I went to Goldberg's Bagels to pick up pizza bagels for my family. I ordered two everything and one plain bagel pizzas.
When I got home I notied that I had only received one everything pizza bagel. The third bagel pizza was on a cinnamon raisin bagel! I was very frustrated. What was my daughter going to eat?
I decided I'd call and register a complaint. But as soon as the bagel guy answered the phone and I started to describe my problem, he identified me and told me to come back to get a new (everything) bagel pizza. I wasn't happy about having to go back out, but the pizza bagel was ready as soon as I got there.
I understand that while some states are considering regulating or outlawing trans fats, apparently there are no laws on the books preventing people from ordering really bad combinations. I guess there's someone out there who would order a cinnamon raisin pizza bagel. I just don't understand why.
(I'm not as close minded as you might think. Once I made tuna sandwich on a blueberry bagel and the tastes really complemented each other.)
Last week I made my first trip to Cocoaccinos. It's a nice place for a treat. I can't see going there regularly. Maybe when they introduce their menu, I'd be more inclined to go there, but right now, while the ice cream and coffees are fine, they're a little pricey (for my taste.)
I made my order but when they got it together, I was short a latte. I pointed it out to them and they retrieved my ticket and saw that I was right. They quickly made me a new one.
Then the manager surprised me. He told me that he wanted me to have a scoop of ice cream because of the mixup. I hadn't thought that the mistake was such a big one - I hadn't left, it didn't cost me much time - but I much appreciated his willingness to set things right. I got my wife a scoop of fat free vanilla and chocolate that one of the staff had recommended, which was very good.
Blogdigger tags: Goldberg's Bagels, Cocoaccino's, Customer Service, Cinammon Raisin Pizza Bagels.
Posted by SoccerDad at January 30, 2007 2:04 AM | TrackBack
Juggling carnivals 07/06/08
Celine dion on the middle east
Il-libertarian
Booting hersh
Israel considers bulldozing house, builds cute bomb-shelter for Sderot children
Fine arabian chargers
Interesting euphemisms
More on the Jewish Refugees . . . er . . . um . . . Immigrants to the Zionist entity
Not the worst politician
Never the twain shall meet
Isn't nice when the service is good? It's pity that people usually don't notice, or thank, good service; but imagine how nasty life would be if these little things never happened.
Thanks for this post.
Posted by: michael at January 30, 2007 4:15 AMTov Pizza once got my order wrong, and when I went back to pick up the RIGHT order, they had the chutzpah of charging me for it.
Posted by: aishel at January 30, 2007 8:54 AMI am happy that these B-more establishments both had good customer service. it is quite refreshing. I have a great (surprisingly) Home Depot customer service story. Greg and I ordered a sliding door for our den. The guys from Home Depot came out and measured and then told us which doors would fit in the space. We ordered a less expensive door and when they came to deliver it, it didn't fit. They obviously took it back and we said we couldn't buy a different door at the time because we were only budgeting for a certain price (which we got when they measured the door originally). A few days later, Home Depot called us up and told us they valued us as customers and they wanted to give us the more expensive (a pretty good Andersen) door at the cost of the original one. That was pretty impressive.
Posted by: peninah at January 30, 2007 9:19 AMBut cinnamon raisin bagels go with ANYTHING.
Posted by: Attila (Pillage Idiot) at January 30, 2007 10:09 PMI can't believe no one else on Blogdigger has tagged "Cinammon Raisin Pizza Bagels"!
http://www.blogdigger.com/tags/Cinammon+Raisin+Pizza+Bagels
Posted by: Zman Biur at February 1, 2007 2:43 AM